Microsoft Dynamics CRM 2011 Step by Step
The smart way to learn Microsoft Dynamics CRM 2011aone step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.The smart way to learn Microsoft Dynamics CRM 2011aone step at a time!
| Title | : | Microsoft Dynamics CRM 2011 Step by Step |
| Author | : | Mike Snyder, Jim Steger, Brendan Landers |
| Publisher | : | Pearson Education - 2011-01-15 |
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