Managing Customer Service

Managing Customer Service

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Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership a Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).5 The quality of personal service It should be obvious what customers expect from their suppliersa#39; staff: we are all A ... and we know what good service and bad service means. retail chain paid a surprise visit to a rather run-down store in her ... 5 mins Activity 23 Think of two recent situations where you, as a customer, received good service, and another two ... Describe briefly what happened in each case.


Title:Managing Customer Service
Author: Institute of Leadership & Management,
Publisher:Routledge - 2013-06-17
ISBN-13:

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